ADA policies and procedures at Sports Authority Field at Mile High were developed through a collaborative effort involving the Disabled Access Advisory Committee (DAAC), a group that included representatives from The Denver Broncos, Stadium Management Company LLC, The Metropolitan Football Stadium District, HNTB Sports Architecture, the Denver Commission for People with Disabilities; the Paralyzed Veterans of America; the Colorado Cross-Disability Coalition; the National Spinal Cord Injury Association; Craig Rehabilitation Hospital and three unaffiliated individuals.
The objective of this joint effort was a stadium that not only complies with the ADA, but ensures that patrons with disabilities and their guests enjoy equal access to Sports Authority Field at Mile High and that stadium access, parking, seating, signage, concessions, services, restrooms, concourses and other amenities are constructed to abide by all ADA requirements and state and local laws and regulations. The DAAC provided substantial input during the stadium's design and construction process as to the special issues of the local disabled community.
Sports Authority Field at Mile High is fully compliant with all federal stadium codes under the Americans with Disabilities Act. ADA seating is available on all levels and in every price range in Sports Authority Field at Mile High for Suites, United Club Level and Reserved Seating. Patrons with disabilities and their guests are allowed access to escalators or elevators located within the United Club Level and Suite lobbies at stadium gates 2 and 7. The media level and media workrooms are also accessible to guests with disabilities who have appropriate media credentials. All ADA wheelchair spaces in Sports Authority Field at Mile High are accessible by elevator, escalator or ramps. In addition to seating, all entrances, offices, museum and the Broncos Team Store at Sports Authority Field at Mile High are accessible for patrons with disabilities.
ADA TICKET PURCHASES
In addition to Ticketmaster, the Broncos have established an ADA hotline - 720-258-3337 - for ADA patrons to call when ordering tickets. ADA ticket orders are processed in order of receipt starting on the on-sale day until sold out. For a complete listing of policies related to ADA tickets please visit the ADA Ticket Information page on DenverBroncos.com.
ADA SINGLE GAME TICKETS SALES
A limited number of ADA tickets will be available for all 2015 Denver Broncos home games through Ticketmaster beginning Wednesday, July 8th at 11:00 am. Tickets are available at www.ticketmaster.com or by calling 1-800-745-3000.
ADA STADIUM SERVICES
Electrical outlets (ADA Power Stations) are available for recharging wheelchairs and other necessary equipment in the seating areas designated for patrons with disabilities. Please contact a Guest Relations staff person for assistance.
ADA compliant family restrooms are located adjacent to most Guest Relations Centers on each stadium level.
ADA compliant ramps to all stadium levels are located in all four corners of Sports Authority Field at Mile High. Any guest seated in Sections 316 through 330 should utilize the ramps adjacent to Gates 4 and 5 only.
Sports Authority Field at Mile High permits trained guide dogs, signal dogs, or service animals
SERVICES FOR THE DEAF & HARD OF HEARING PERSONS
Assistive Listening Devices
Hearing impaired guests may check out an Assistive Listening Device (ALD) at any Guest Relations Center with a valid driver’s license. Guests may also reserve an ALD prior to an event by calling 720-258-3000.
Closed captioning is available for guests who are deaf or hearing impaired via mobile phones. A limited number of mobile phones are available for check out with a valid driver’s license at any Guests Relations Center or can be reserved in advance by calling 720-258-3000. The mobile phones will transmit announcements made through the stadium’s public address system. To access captioning from your own smart phone, visit MobileCap.net and enter the Event ID code ‘951’. This system may not be available for all stadium events.
All ADA parking spaces at the stadium are restricted to only those guests possessing and displaying valid state-issued ADA parking placards or vehicle registrations. Violators are subject to ticketing and/or fine. Please see the Parking and Directions page for more information.
ADA Single Game Parking
On a first-come, first-served basis, guests may purchase ADA parking permits prior to game day by calling 720-258-3000 or by e-mail at Parking@Broncos.NFL.net. The cost for ADA parking permits is the same as for non-ADA parking spaces in each lot. Single-game permits go on sale on August 1.
ADA Season Parking Permits
Season ticket holders requesting season-long ADA parking should complete and return the parking request, which was included in the season ticket renewal package, along with a copy of your vehicle registration or state-issued handicap placard. Parking is assigned strictly on availability and season ticket priority number.
ADA Shuttle Carts
Shuttle carts are available to assist ADA, elderly and other guests requiring assistance from parking areas to locations closer to stadium gates. Shuttles pick up guests from designated shuttle stop points only beginning three hours prior to kick off until one hour after the game. Therefore, please arrive as early as possible to utilize shuttles. Shuttle cart service may be reduced or cancelled should inclement weather conditions present safety concerns.
Shuttle carts are available to assist ADA, elderly and other guests requiring assistance from parking areas to locations closer to stadium gates. Shuttles pick up guests from designated shuttle stop points only beginning three hours prior to kickoff until one hour after the game. Therefore, please arrive as early as possible to utilize shuttles. Shuttle cart service may be reduced or cancelled should inclement weather conditions present safety concerns.